PRIVACY POLICY

MoonMoons Privacy Policy

INTRODUCTION

Welcome to MoonMoons' Privacy Policy. At MoonMoons, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our platform to find, book, and attend holistic services offered by practitioners worldwide. We value transparency, especially when it comes to health-related data shared within our community, and we are committed to adhering to strict privacy standards to ensure your safety.

WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide:

  • Account Creation: When you create a MoonMoons account, we collect personal information such as your name, birthdate, email address, password, and optional phone number for feedback purposes. Payment and billing information is collected securely through Stripe when you make a purchase.

  • Profile Updates: Information updates, such as uploading a new photo or changing your email address or password.

  • Communications Data: We gather data from communications initiated by MoonMoons, practitioners, or partners, including messages sent through our platform’s chat functionality. This may include health-related information you choose to share with practitioners.

Automatically Collected Information:

  • Usage Data: We log data on your interactions with our site, including IP address, device type, browser type, geographic location, language preferences, and pages visited. This helps us improve our services and user experience.

HOW DO WE USE THIS INFORMATION?

We use your information for the following purposes:

  • Platform Operation: To maintain and provide our services, including scheduling reservations and facilitating communication between practitioners and customers.

  • Communication: To send service-related messages, updates, and promotional communications in accordance with your preferences.

  • Information Sharing in Chat:

    • Practitioners can see the names of both customers and other practitioners to facilitate communication and coordination within our community.

    • Customers will only see the names of practitioners they engage with in chat.

    Health-Related Data in Communications: Health-related information (e.g., wellness concerns, mental health status, physical conditions) shared during communications with practitioners is used to provide you with holistic services. This data is visible only to the practitioner involved and is treated with confidentiality and care.

  • Customer Support: To address inquiries, resolve issues, and enhance customer service.

  • Marketing: For promotional purposes, including developing marketing strategies and sending marketing communications.

  • Research and Development: To analyze usage trends, conduct research, and improve our services.

  • Security and Compliance: To protect our platform, prevent fraud, and comply with legal obligations.

HOW DO WE KEEP YOUR INFORMATION SECURE?

We implement industry-standard security measures, including end-to-end encryption, to protect your personal and health-related information shared within the app. However, while we strive to secure your data, no system is completely secure. By using our platform, you acknowledge that there are inherent risks associated with the transmission of data over the internet.

SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in service delivery, data processing, security enhancements, and other operational functions. These providers are bound by confidentiality agreements and are not permitted to access health-related data unless necessary for service delivery.

  • Practitioners: Information necessary to facilitate bookings and interactions with practitioners, including health-related information shared through chat.

  • Legal Compliance: When required by law or to protect our rights and users. This includes sharing information with law enforcement or other authorities if required to do so under applicable law.

DATA TRANSFER AND RETENTION

Your information may be transferred to and processed in countries outside your country of residence, including Germany, where MoonMoons is headquartered. By using our platform, you consent to such transfers. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Health-Related Data Retention: Health-related data shared in chat communications will be stored only for as long as necessary to fulfill the purpose of the session. You can request the deletion of any personal or health-related data through your account settings or by contacting us directly.

YOUR RIGHTS AND CHOICES

You have the right to:

  • Access, Correct, or Delete Your Information: You can edit your profile directly on our platform or contact us for assistance.

  • Withdraw Consent: If we process your information based on consent, you may withdraw it at any time by ceasing communication with a practitioner or requesting removal of your personal data from our system.

  • Opt-Out of Marketing: You can manage your marketing preferences through our platform or contact us for assistance.

  • Delete Health-Related Data: You may request the deletion of health-related data shared through chat communications by contacting us directly.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. If we make significant changes, particularly in how we handle health-related data, we will notify you directly or through our platform. Your continued use of our services after such changes indicates your acceptance of the updated policy.

CONTACT US

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at support@moonmoons.co.

SUB-PROCESSORS

We utilize third-party vendors, such as Stripe and Zoom, as Sub-Processors to collect information in accordance with their privacy policies.

For more details on how these Sub-Processors handle your data, please refer to their respective privacy policies: